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Re. staying human and tension between AI - what is appropriate to let AI do and what should we still make sure we're doing with the human touch? Performance reviews were something I found there was tension over. AI could generate a performance review if given access to systems with productivity data, or even a list I'd made myself of someone's achievements/feedback. AI-advocating managers probably would have gone mad if they'd known how much of my own time I spent writing my reviews and feedback, but I felt it would be unfair to offload that work to AI. I wanted my people to get a review that truly represented them, and which took into account those things which couldn't be written into a prompt, and I also curated the way the reviews were written depending on that person's personality and how comfortable they would be receiving feedback on the topics that came up. It's also something I wanted to ensure was a well-rounded representation of them, particularly my review of their communication skills, as the review would be logged for their future managers to see and could affect their future career prospects if the review missed something important. It's probably hard to justify how much time it takes to write detailed reviews for larger teams when an AI could just do it, but I couldn't phone it in. Will people who generate performance reviews using AI even read them?

For one human skill I hope leaders keep practicing, I was going to say empathy, but on second thought, I think it's more important that we keep practicing advocating for the people we're responsible for, and treating them as humans - not just workers, but as people with needs like safety, satisfying work and health. Taking a holistic view.

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